They are designed to provide product information, technical support, or customer service for a variety of agencies, including private businesses, government agencies, media organizations, and non-profit groups, to home-owners, clients and patrons. These call centers are typically inbound. Dissatisfied petitioners, clients or end-product users of a certain product or service contact these centers in need of assistance and often want a human being to resolve their concern. Any concern on a product or service may arise any moment so majority if not all of these contact centers operate on a 24/7 basis. Many of these call centers offer “maximizing” or “up-selling”, in which they are required to offer an additional product or service to the petitioner, after the initial concern has been addressed.

The Western Wats Advantage

• We do not sell. No Telemarketing involved.
• We do not offer any Customer Service Assistance.
  
• We do not do conduct any Technical Support.
  
• We do not receive nor answer to the concerns of any irate callers.
  
• We have a fixed schedule.
  
• We do not have shifting or rotation scheduling.
  
• We have a more casual dress code.
• We offer a two week paid training period.
  
• We regularize our employees at a rate of 95% after 5 months.
  
• We offer flexible scheduling for working students.
  
• We offer study leave for individuals who wish to further their education.
  
• We advocate meritocracy, by offering equal employment opportunities and career advancement from within our ranks.
• We respect individuality, regardless of a person’s age, sexual preference, religion or culture.
  
• We have a clean, spacious and conducive workplace.
  
• We have a high retention rate with employee satisfaction.

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